Please check the following possible causes:
- Expired credit card: update your payment method directly in the app.
- Vehicle in sleep mode: if the cable is plugged in before charging starts, some vehicles go into sleep mode after a few minutes and stop receiving electricity. Start the charging process using the RFID card or the app before the vehicle switches to sleep mode.
If you have any further questions about charging at home, phone +41 58 319 47 67 (button 2)
If you have any problems at public charging stations, please contact the relevant operator.
If the charging cable is stuck, please proceed as follows:
- First push the cable harder into the charging station.
- Press and hold the touch button above the light strip on the charging station for 1–2 seconds, wiggle the cable gently and try to pull it out slowly.
- Repeat this process a few times until the locking lever comes loose and you can remove the cable. Then move the locking lever up and down a few times to prevent it from getting stuck again.
White
- Constant light: vehicle connected
- Pulsing: charging in progress
- Flashing: authenticating
- Fast flashing light: waiting for RFID key check
Yellow
- Charging station waiting for configuration
Red
- Constant light: Insulation fault on charging cable, plug or vehicle → Remove charging cable and reconnect. If the red light appears again, use a different charging cable.
- Flashing light: charging station overheated
As a customer, you can deactivate your charging station in the app at any time. The subscription will then expire automatically 30 days after deactivation. If deactivation via the app does not work, you can request cancellation using the form.
You can also start the charging process using the ewz mobil app a few minutes after plugging in the vehicle, as soon as you have reception again. Alternatively, you can start the charging process at any time with your RFID card. Please note that the charging station wifi is not available to customers.
Yes. All charging stations displayed in the ewz mobil app can be activated directly via the app.
You can block your lost card in the ewz mobil app and order a replacement card at the same time. To do so, go to ‘Order your RFID card’ in the menu (at the bottom). The first card and all subsequent cards are free of charge.
To pay the invoice, follow these steps:
- Go to the menu and select the payment method.
- You will see the option to remove your current payment method or add a new payment method. Once you have successfully added a valid payment method, the outstanding amount will be debited automatically and your account will be unblocked again.
You can find further help here: How can I pay an outstanding invoice in the Swisscharge app (in German)?
Currently, individual receipts for charging processes are only available on a per session basis. These can be downloaded directly from the app. You can find step-by-step instructions here. A feature for monthly receipts or bulk downloads is currently under development and is not yet available.
