Please check the following possible causes:
- Expired credit card: update your payment method directly in the app.
- Vehicle in sleep mode: if the cable is plugged in before charging starts, some vehicles go into sleep mode after a few minutes and stop receiving electricity. Start the charging process using the RFID card or the app before the vehicle switches to sleep mode.
For further questions about charging at home: Phone: +41 58 319 47 67 (then option 2)
If you have any problems at public charging stations, please contact the relevant local operator.
If the charging cable is stuck, please proceed as follows:
- First, push the cable harder into the charging station.
- Press and hold the touch button above the light strip on the charging station for 1–2 seconds, wiggle the cable gently and try to pull it out slowly.
- Repeat this process a few times until the locking lever comes loose and you can remove the cable. Then move the locking lever up and down a few times to prevent it from getting stuck again.
White
- Continuous: Vehicle connected
- Pulsing: Charging in progress
- Blinking: Authentication is ongoing
- Fast blinking: Waiting for RFID key check
Yellow
- Charging station waiting for configuration
Red
- Continuous: Insulation fault on charging cable, plug or vehicle → Remove charging cable and reconnect. If the red light appears again, use a different charging cable.
- Blinking: Charging station overheated
As a customer, you can deactivate your charging station in the ‘ewz mobil’ app at any time.
- Log in and open the menu
Log in to the app and tap the menu at the top left (☰). - Select subscription
Tap on ‘Subscription’ and select your current subscription. This will show you the next renewal date. - Cancel
Tap on ‘Cancel’.
There is no notice period. Following cancellation, your subscription will continue until the renewal date shown. Until then, you can use the charging station as usual. After that date, the subscription ends automatically and you will no longer be charged for usage. You always pay for a period of 30 days; there is no billing for individual days.
If you are unable to deactivate via the app, please contact us using this form.
You can also start the charging process using the ewz mobil app a few minutes after plugging in the vehicle, as soon as you have reception again. Alternatively, you can start the charging process at any time with your RFID card. Please note that the charging station wifi is not available to customers.
Yes. All charging stations displayed in the ewz mobil app can be activated directly via the app.
You can block your lost card in the ewz mobil app and order a replacement card at the same time. To do so, go to ‘Order your RFID card’ in the menu (at the bottom). The first card and all subsequent cards are free of charge.
To pay the invoice, follow these steps:
- Go to the menu and select the payment method.
- You will see the option to remove your current payment method or add a new payment method. Once you have successfully added a valid payment method, the outstanding amount will be debited automatically and your account will be unlocked again.
No. If you pay by credit card in the app, every charging process will be billed directly. You can get an overview at any time in the ewz mobil app:
- Charging history: list of all charging processes in the selected time period
- Receipts: download all documents for a period together
Select the desired time period under ‘Charging history’ or ‘Receipts’.
For companies, ewz offers a monthly collective bill for all charging processes in their fleet.
ewz’s payment partner, Swisscharge, will be part of JOYA as of 1 October 2026. For this reason, the name JOYA will now appear on your receipts. Payments will continue to be processed for ewz mobil.
