Have you suddenly been plunged into darkness? If you have a power outage, we’re here to help – 24/7. You can also let us know about damaged street lights or public clocks.
Current disruptions (in German)
City of Zurich disruption notices (in German)
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Central Grisons and Bregaglia disruption notices (ewz supply area) (in German)
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Report disruptions
Power failure City of Zurich
Telephone
+41 58 319 40 30
Email
7x24stunden@ewz.ch
Power outage Central Grisons and Bregaglia (ewz supply area)
Telephone
+41 58 319 69 71
Email
7x24stundenGR@ewz.ch
Heating/cooling and district heating faults
Telephone
+41 58 319 47 15
Email
edlbetrieb@ewz.ch
Heat network KVA and Holz Zürich (formerly ERZ Fernwärme)
Telephone
+41 44 302 07 07
Public facilities City of Zurich
Street lighting
Telephone
+41 58 319 49 00
Email
strassenbeleuchtung@ewz.ch
Public clocks
Telephone
+41 58 319 49 43
Email
uhren@ewz.ch
Sudden power outage – causes and tips
Possible reasons for a sudden power outage:
Self-consumption is too high.
Damaged fuses or a circuit breaker has tripped.
A power cable has been disconnected because of construction work.
A short circuit has occurred at a transformer station or substation.
A high-voltage cable has been damaged.
There is major disruption in Switzerland or Europe.
What to do during a power outage:
Switch off stoves, irons, drills, circular saws, vacuum cleaners, modems, sound systems, PCs, TVs, etc., otherwise these devices will automatically switch on when the electricity is turned back on.
Lamps can remain switched on and should work again safely when the power is turned back on.
Freezers or fridges only need to be emptied once the power has been off for approx. 6 hours. Do not open them, as this will allow the cold to escape.
A landline will work for a maximum of four hours without electricity. Devices that connect to the mains power supply will not work.
Tell older residents and children about the power outage.