This website is operated by ewz. Based on the principle of public access, ewz makes important information generally available on the internet. The occurrence of typical risks associated with the information made available by ewz on the internet cannot be prevented in any particular case. Therefore, the website can only be used under the following conditions and restrictions:
ewz reserves the right to change or redesign individual functionalities or information services or to remove them from the web without prior notice. Therefore, ewz cannot be held liable for consequences if certain information is no longer available or is no longer available in its previous form. ewz cannot guarantee that its electronic information services or the functionalities offered (such as a search function) can be used without interruption at all times and that the requested information can be transmitted seamlessly and without errors. ewz cannot guarantee that the information made available on the internet is up-to-date and complete at all times and that all possible circumstances are taken into account.
Data is collected for the purpose of system security when accessing the ewz website.
The following log data is stored when accessing the website:
The connection data collected is stored for a maximum of twelve months.
You have the option of ordering or using various services via the website. For this purpose, the following personal data is collected and stored:
Your personal data is collected and stored for the supply of energy, other products and services, as well as for billing and marketing purposes .
The data collected will be stored at ewz in accordance with the relevant legal and regulatory requirements for the entire duration of the legal relationship and for five years after termination. After that, the data will be deleted. The Electricity Supply Act (ESA, SR 734.7), the Electricity Supply Ordinance (ESO, SR 734.71) and the regulations on the operation of the distribution grid and the energy supply of the Zurich Municipal Electric Utility (ewz) (AS 732.210) apply to electricity products in particular.
When accessing the website, ewz collects data for anonymous statistical evaluations. The evaluations are carried out with the web analytics service ‘Adobe Analytics’. The following data is transmitted to the web analytics service:
Personal data will not be stored. The IP address is stored completely anonymously and used in this form for geolocation.
Users have the option to object to the use of the web analytics service at any time on the website of the web analytics service provider (http://www.adobe.com/de/privacy/opt-out.html). This has no influence on the functionalities of the website.
Neither confidential nor reliable data transmission can be guaranteed when data is transmitted to ewz (e.g. by means of a contact form provided or by e-mail). As a rule, ewz also responds to such contacts electronically. However, neither the confidentiality nor the integrity of the transmitted data can be guaranteed. Therefore, no confidential data should be transmitted electronically. This does not apply to internet services that explicitly refer to secure data transmission. In such cases, the special security precautions are usually displayed (e.g. by https or a key or lock symbol).
ewz may forward your personal data to third parties who provide services on behalf of ewz for the fulfilment of the aforementioned purposes or other business activities (including marketing activities) of ewz. These persons or companies are granted access to the personal data to the extent necessary for the performance of their tasks. They process personal data only as instructed by ewz and are contractually obligated to maintain data protection.
The tracking script of Capture Media AG (hereinafter ‘Capture’) is integrated on this website. Capture’s tracking script measures and analyses anonymous user interactions on the website. These user interactions include sessions, dwell times, clicks, hovers, scroll depths, element visibility and other engagements. Capture stores all interaction data anonymously. This means that Capture cannot attribute the collected data to any specific person.
ewz has no influence on external web pages to which it links. ewz cannot guarantee that the information contained on external web pages is correct or free of malware (e.g. viruses) or that the external web pages comply with data protection legislation. ewz also cannot guarantee that these links will always function properly or that they will always refer to the same content. For these reasons, ewz cannot accept any liability for these web pages.
You will receive our electronic newsletter, which will inform you about news, offers, services, special offers, events, etc. from ewz. You can unsubscribe from the newsletter at any time via a link at the end of the newsletter, by e-mail to firstname.lastname@example.org or by telephone on +41 (0) 58 319 47 00.
ewz uses appropriate technical and organisational security measures to protect your personal data stored by us. Our security measures are continuously updated and improved.
If you would like information about your own personal data or would like to change, revoke, delete or block personal data about yourself, please contact the ewz Customer Centre on +41 (0) 58 319 47 00 or via e-mail at email@example.com.
The service includes the provision of charging stations for rechargeable electric or hybrid vehicles in the swisscharge.ch network, the supply of electricity for the charging and payment handling of the charging process for registered customers using these stations.
General terms and conditions for ewz charging stations
General terms and conditions for my charging stations
In order to use the services on the ewz customer portal, registration in ‘My Account’ (a service of the city of Zurich) with the entry of personal identifiers (e-mail, password), the entry of relevant customer data and a two-stage authentication process (by e-mail and mobile phone number verification) are required.
Customers who have identified themselves with the aforementioned identifiers are considered by ewz to be authorised to use the services offered.
Customers who use the ewz customer portal are obliged to keep their personal identifiers confidential and to protect this information against misuse by unauthorised persons.
Each customer is responsible for assigning access and roles for the use of the ewz customer portal. Customers decide for themselves and are responsible for which third parties they grant access to the customer portal. For this purpose, each administrator may approve new users on the platform. ewz is not liable for unauthorised access to the customer portal by third parties. ewz is entitled to block access to the password-protected areas if ewz has reason to believe that an unauthorised third party has gained access to the possible applications of this area.
Last update: June 2021